Privacy Policy for The Daily Grind Coffee House

At The Daily Grind Coffee House, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our various services, including our physical location, online ordering platform, catering services, event space rental, and Wi-Fi access. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services to you:

• Personal Data You Provide: This includes information you voluntarily provide when you interact with our services, such as:
  • Contact details (e.g., name, email address, phone number during online ordering or catering inquiries).
  • Payment information (processed securely by third-party payment processors for online orders; we do not store full credit card details).
  • Order details (e.g., items purchased, dietary preferences for catering).
  • Information related to event space rental inquiries.
  • Feedback or inquiries you submit to us.
• Usage Data: When you access our online platform or use our Wi-Fi, certain information may be collected automatically, including:
  • IP address, browser type, operating system.
  • Pages visited on our online ordering platform, time spent on those pages.
  • Internet service provider (for Wi-Fi usage).
• Cookies and Tracking Technologies: Our online platform may use cookies and similar technologies to enhance your experience, remember your preferences, and gather information about usage patterns.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide and improve our services:

• To process and fulfill your online orders, catering requests, and event space bookings.
• To provide Wi-Fi access in our coffee house.
• To communicate with you regarding your orders, inquiries, or service updates.
• To improve our services, products, and overall customer experience.
• To ensure the security of our online platform and prevent fraudulent activities.
• For internal analytics and research to understand customer preferences and trends.
• To comply with legal obligations.

3. Disclosure of Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, processing payments, delivering catering, or providing Wi-Fi services. These providers are bound by confidentiality agreements and are prohibited from using your personal information for any purpose other than providing services to us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Data Protection Rights (GDPR)

As a user based in the UK, you have certain rights under the General Data Protection Regulation (GDPR) concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

6. Third-Party Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us by postal mail:

The Daily Grind Coffee House

147 Broadwick Street,

Soho, London,

W1F 0BL, UK